Specialist-Guest Experience
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Ritz-Carlton in Juriquilla is hiring a Guest Experience Specialist to move beyond traditional front desk work and own the guest journey across the hotel's main areas. You'll handle a mix of operational tasks—processing requests, completing reports, delivering meals, and sharing local knowledge—all while maintaining the property's high standards and "guest first" mindset. The role empowers you to move freely through the space and take initiative on what guests need in the moment, making each interaction feel intentional rather than transactional.
This is a full-time, in-office position that requires physical stamina. You'll be on your feet regularly, moving between areas, and handling tasks that involve lifting objects up to 25 pounds, reaching, bending, and sustained standing or walking. The work demands attention to detail, professionalism in appearance and communication, and the ability to follow procedures while staying flexible enough to respond to guest needs as they arise.
No prior hospitality experience is required—a high school diploma or equivalent is the baseline qualification. This role suits someone comfortable with hands-on, varied work in a fast-paced environment who takes pride in making guests feel welcomed and cared for throughout their stay.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Specialist-Guest Experience postings in Juriquilla QRO, and analyze any offer before you accept it.
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