Customer Experience Specialist at The Regatta Apartments
Cottonwood Residential
Salary undisclosed
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Description
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Regatta Apartments.
In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you:
- Put your upbeat attitude, communication skills, and creativity into action.
- Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
- Assist in planning community events and social media marketing.
- Organize package room daily as packages are delivered.
- Maintain community-related communications and vendor relationships.
- Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits
- Competitive base pay and quarterly bonus structure!
- Full health, vision, dental, life, and disability benefits - available within 1-30 days!
- Generous 401k and HSA Company match!
- Paid time off – eligible for 3 weeks (120 hours) in 1st year!
- 10.5 paid holidays!
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Benefits
- 401(k)
- paid time off
- flexible schedule
About this role
Cottonwood Residential is hiring a Customer Experience Specialist at The Regatta Apartments in Houston to be the primary point of contact for both prospective renters and current residents. You'll greet visitors with genuine warmth, respond to inquiries across phone, email, and text, manage apartment showings and move-in readiness, and maintain the community spaces and vendor relationships that keep the property running smoothly. The role also involves supporting community events, social media efforts, and package management—a mix of front-desk hospitality and operational support.
This position requires flexibility, including weekend and evening availability, and suits someone with strong communication skills, a problem-solving mindset, and the ability to stay organized while juggling multiple resident and prospect needs. You'll need to learn apartment features, pricing, and lease details well enough to answer questions confidently and guide tours effectively.
Cottonwood Residential offers competitive base pay with quarterly bonuses, comprehensive benefits (health, vision, dental, life, disability) starting within 30 days, a 401k match, three weeks of paid time off in year one, and 10.5 paid holidays. The company also emphasizes growth potential, positioning this role as a stepping stone toward management.
How this employer is doing
solid
- Expanding
In the news
Cottonwood Residential Expands Use of Spectrum Community Solutions, Broadband Communities
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Experience Specialist at The Regatta Apartments postings in Houston, and analyze any offer before you accept it.
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