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Floor Lead - Roosevelt Field

Gymshark

$20 - $23 / hour

New York, New York, United StatesFull-timeOn-siteProficient

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Description

OVERVIEW:

We’re looking for a Floor Lead to support the day-to-day running of our store, leading from the shop floor to deliver exceptional customer experiences. You’ll play a key role in driving service standards, sales and operational excellence while creating a positive, high-energy environment for your team. Acting as a keyholder, you’ll step up as the on-duty leader when needed, ensuring everything runs smoothly. This role is perfect for someone who thrives in a fast-paced retail environment and leads by example.

WHAT YOU'LL BE DOING:

  • Leading from the shop floor to deliver a warm, best-in-class customer experience
  • Supporting daily store operations including opening, closing and keyholder duties
  • Driving sales through product recommendations and team support
  • Running team huddles, communicating daily priorities and energising the team
  • Coaching and supporting team members to maintain high performance 
 

WHAT YOU'LL NEED:

  • Experience in a retail environment, either on the shop floor or in operations
  • Previous experience in a leadership or keyholder role
  • Strong customer service skills with a passion for delivering great experiences
  • Confident communicator with the ability to motivate and support a team
  • Commercial mindset with the ability to drive sales and add customer value
  • Highly organised with strong attention to detail
  • Adaptable and comfortable working in a fast-paced environment

SALARY RANGE

This role has a salary range between $20.50-$23.00 per hour. We are committed to fair and consistent pay practices. The salary range shown represents the anticipated hiring range for this position and may vary depending on individual qualifications and internal equity

THE PERKS.

Standard benefits include:

  • Comprehensive Medical, Dental & Vision plans
  • Performance-based Bonus opportunity
  • Competitive PTO
  • Contributory 401(k)
  • Gymshark Employee Discount & long service awards
  • Funded multi-site fitness membership
  • Enhanced Family Leave plans
  • STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email peopleteamusa@gymshark.com.

Benefits

  • health insurance
  • 401(k)
  • paid time off
  • stock options
  • employee discount

About this role

Gymshark's Roosevelt Field store is seeking a Floor Lead to own the day-to-day customer and operational experience on the shop floor. You'll balance hands-on leadership with keyholder responsibilities, running team huddles, coaching staff, and driving sales through product knowledge and recommendations. The role demands someone equally comfortable opening and closing the store, handling the operational details, and stepping into a leadership position when needed—all while maintaining the energy and service standards that define the brand.

This position suits retail professionals with prior leadership or keyholder experience who genuinely enjoy working in fast-paced environments and motivating teams. You'll need strong customer service instincts, a commercial mindset focused on sales, and the organizational skills to keep everything running smoothly. The ability to communicate clearly, adapt quickly, and lead by example is essential.

The role is full-time, in-office at the NYC location, with an hourly range of $20.50–$23.00. Benefits include medical, dental, and vision coverage, a 401(k) match, performance bonuses, competitive PTO, an employee discount, and fitness membership funding.

How this employer is doing

caution

  • Legal Issue

In the news

Gymshark Hit With Class Action Over Alleged Influencer Marketing Practices (via Passle), Frankfurt Kurnit Klein & Selz

This role's local market on JobMinglr

Pay for this role

$20 to $23 per hour

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