Senior Professional Services Consultant

The Senior Consultant role is a high-impact individual contributor responsible for guiding our Enterprise-level customers through the successful deployment and adoption of the Gong platform. You will serve as the primary delivery expert and trusted advisor for our largest, most strategic accounts, ensuring they achieve measurable, mission-critical business outcomes.

Senior Consultants are deep product experts and seasoned professionals capable of handling the most complex technical configurations, architecting multi-system integrations, and driving large-scale organizational change. You will manage and/or support multiple projects concurrently, ensuring excellence in every phase of the customer journey from implementation to go-live.

RESPONSIBILITIES

Enterprise Customer Delivery (75% Billable Utilization)

• Support complex, Enterprise-level implementations of the Gong platform, serving as the trusted advisor to business and technical stakeholders, including executive sponsors.
• Conduct deep discovery and business process mapping to analyze current state revenue workflows, diagnose operational inefficiencies, and define optimal future-state processes.
• Design and architect the end-to-end solution, including persona-based workflow design, solution documentation, and system configuration blueprints.
• Execute the core functional workstream by performing hands-on configuration of the Gong platform to match the approved solution design and meet mission-critical business requirements.
• Drive and consult on organizational change management (OCM) initiatives within large customer organizations to ensure sustained user adoption and maximize value realization.
• Own the quality assurance process, including developing test plans, coordinating User Acceptance Testing (UAT), and managing post-go-live hypercare to ensure a stable, successful transition.
• Work closely with customer technical teams to guide data validation, integration points, and security reviews necessary for system deployment.

Operational Excellence & Expertise (25% Internal Focus)

• Maintain expert knowledge of the entire Gong product suite, future product features, and common third-party application integrations.
• Contribute to the continuous improvement of Professional Services' internal documentation, best practice guides, and delivery assets based on Enterprise implementation experience.
• Collaborate seamlessly with Sales, Customer Success, and Product teams to ensure a smooth handoff and alignment on the customer's strategic goals.

QUALIFICATIONS 

• 6+ years of consulting experience in a customer-facing Professional Services role, with a strong track record of managing large-scale, complex Enterprise SaaS implementations.
• Proven ability to manage and influence relationships with a variety of stakeholders, including director and executive-level contacts within Enterprise organizations.
• Expert knowledge of revenue operations and business processes (e.g., forecasting, pipeline management, sales methodologies) within large, complex sales environments.
• Advanced capability in designing and implementing solutions within major CRM platforms (e.g., Salesforce, Dynamics) and other mission-critical business systems.
• Exceptional project governance skills with the ability to prioritize and manage competing objectives across multiple, high-stakes customer engagements simultaneously.
• Strong technical acumen and comfort in guiding technical and security teams through deployment, integration, and security reviews.
• Excellent communication, presentation, and eloquent writing skills to convey complex information clearly to both technical and executive audiences.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $125,000- $175,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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