Customer Service Representative - Mighty Green
Turf Masters Brands
Salary undisclosed
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Description
The Customer Service Representative is responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.
Education:
- High school diploma or equivalent; college coursework is a plus.
Experience:
No experience required
- Call center or customer-facing environment a plus.
Skills:
Strong communication skills (verbal and written).
- Strong problem-solving skills and ability to resolve issues effectively
- Ability to handle high volumes of customer inquiries in a fast-paced environment
- Strong attention to detail and accuracy in data entry and record-keeping
- Basic computer proficiency; experience with Microsoft Office and customer management software is preferred.
- Ability to manage difficult situations with patience and professionalism
- Strong interpersonal skills and ability to work collaboratively with teams
- A positive, professional attitude and strong problem-solving skills.
- Prior customer service experience is a plus but not required - training will be provided.
General Responsibilities:
- Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
- Schedule, modify, and confirm lawn care service appointments.
- Provide accurate information about our chemical lawn care programs, products, and promotions.
- Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Proactively follow up with customers to ensure satisfaction and address any service-related questions.
- Assist with billing inquiries, payment processing, and account updates.
- Collaborate with sales and operations teams to ensure seamless customer service delivery.
We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Hourly: $15.00
Benefits
- stock options
About this role
Turf Masters Brands is hiring a Customer Service Representative for Mighty Green at their Trussville office. You'll be the main point of contact for customers calling, emailing, or chatting about lawn care and chemical services—answering questions, scheduling appointments, processing payments, and troubleshooting issues. The role demands strong communication skills, attention to detail, and the ability to stay organized while handling multiple inquiries in a busy environment. You'll also maintain customer records in the CRM system and coordinate with sales and operations teams to keep things running smoothly.
No prior experience is necessary; the company provides training. However, you should have a high school diploma or equivalent, solid computer skills (Microsoft Office is helpful), and the patience to handle difficult situations professionally. If you've worked in a call center or customer-facing role before, that's a plus, but it's not a requirement. What matters most is genuine customer focus, problem-solving ability, and the interpersonal skills to work well with both customers and colleagues.
This is a full-time, in-office position in Trussville, Alabama, paying $15.00 per hour. It's a good entry point if you're looking to build customer service experience in the lawn care industry.
How this employer is doing
solid
- Leadership Change
- Expanding
- Recent Acquisition
In the news
Turf Masters Brands sold by CenterOak Partners, merges with ExperiGreen under new CEO, The Business Journals
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Representative - Mighty Green postings in Trussville, and analyze any offer before you accept it.
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