Host or Hostess
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
At The Ritz-Carlton in Mexico City, this full-time host or hostess role centers on orchestrating the first and last impression of the dining experience. You'll greet arriving guests, manage seating logistics across the dining rooms, and ensure every table meets the property's exacting standards—from napkin placement to menu condition. The work involves constant movement, arranging furniture for different party sizes, monitoring the dining floor for service flow and guest comfort, and maintaining meticulous cleanliness throughout your shift.
The position requires reliability, attention to detail, and composure in a fast-paced environment. You'll need to communicate clearly with guests and colleagues, follow safety protocols, and uphold Ritz-Carlton's presentation standards in both uniform and demeanor. A high school diploma is preferred but not required, and no prior hospitality experience is necessary—the company values professionalism and a commitment to their service culture. If you're comfortable on your feet for extended periods and take pride in creating an organized, welcoming dining environment, this role offers a foundation in luxury hospitality.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Host or Hostess postings in CDMX, and analyze any offer before you accept it.
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