Special Events Attraction Attendant - Seasonal
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Provide customer service in the areas of operations for various exhibits and shows. Operate attraction/event by assisting guests to safely enjoy their experience. Sell tickets to attraction/event by providing accurate information in a suggestive selling manner. Sell retail merchandise utilizing suggestive selling methods and maintaining displays as needed. Operate cash register and POS system to sell tickets or merchandise. Responsible for cash bank and deposits following established cash control procedures. Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner. Direct guests to proper location with clear instructions.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
About this role
At The Ritz-Carlton's Phoenix location, this seasonal role centers on creating smooth, safe guest experiences during special events and attractions. You'll manage multiple touchpoints: welcoming visitors, operating point-of-sale systems for ticket and merchandise sales, handling cash transactions and deposits, and answering guest questions by phone or in person. The work blends customer service with operational responsibility—you're both a frontline host and a functional part of the event's day-to-day running.
The position suits someone comfortable on their feet for full shifts, capable of handling cash handling procedures accurately, and skilled at reading guest needs and suggesting add-on purchases naturally. You'll need clear communication skills, the ability to follow detailed procedures, and a collaborative mindset to support your team. Physical demands include standing for extended periods and occasionally moving items up to 25 pounds.
This is a full-time seasonal position, meaning it's temporary work tied to a specific event or season. It's a good fit if you're seeking structured hospitality work with a luxury brand, value the Ritz-Carlton service standards, and are available for the defined season in Phoenix.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Special Events Attraction Attendant - Seasonal postings in Phoenix, and analyze any offer before you accept it.
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