Guest Experience Expert
The Ritz-Carlton
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
The Ritz-Carlton in New Orleans is hiring Guest Experience Experts to shape how guests experience their stay from arrival through departure. This role goes beyond standard front-desk operations—you'll be moving throughout the property to handle guest requests, process operational needs, manage reports, and share local knowledge. The position requires someone who can take initiative, think on their feet, and make routine transactions feel like part of a memorable experience. You'll need to be comfortable on your feet for extended periods and handling light physical tasks like moving or carrying items up to 10 pounds.
Success in this role depends on attention to detail, professionalism, and a commitment to Ritz-Carlton standards around safety, confidentiality, and quality. A high school diploma or equivalent is preferred, but no prior hospitality experience or supervisory background is required—the company is looking for people who can learn the role and embrace its service-oriented culture. If you're someone who enjoys direct guest interaction, problem-solving in real time, and taking ownership of how people experience a space, this could be a strong fit.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Experience Expert postings in New Orleans, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.