Mgr-Banquets I
The Ritz-Carlton
Salary undisclosed
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Description
JOB SUMMARY
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton's Benito Juarez property, this banquet manager role combines operational oversight with hands-on event leadership. You'll direct a banquet team while actively participating in service, managing everything from staffing schedules and inventory control to liquor cost management and supply forecasting. The position requires you to balance financial accountability—protecting assets, controlling costs, and maximizing profitability—with the detailed logistics of high-end events, including knowledge of food and wine pairings, current culinary trends, and compliance with relevant event laws.
The role is fundamentally about people: setting service standards, coaching your team through monthly meetings and ongoing feedback, handling guest concerns directly, and building relationships with event planners to retain and grow business. You'll act as a bridge between the kitchen, service staff, and guests, ensuring that every event meets Ritz-Carlton standards while continuously improving based on guest feedback and satisfaction metrics.
This position suits someone with at least two years of event management, food and beverage, or hospitality experience who thrives in a structured, standards-driven environment and enjoys both strategic planning and the energy of active event service. A high school diploma or GED is required, and you'll need to be comfortable with the full scope of banquet operations—from the administrative details to the interpersonal dynamics of leading teams and managing guest expectations.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Mgr-Banquets I postings in Benito Juarez QROO, and analyze any offer before you accept it.
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