Butler-St. Regis
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required.
About this role
St. Regis's Butler program sits at the heart of the brand's luxury positioning, and this Cancun role puts you front and center in delivering that promise. You'll be the primary ambassador for personalized guest services—orchestrating bespoke experiences from pre-arrival planning through departure, coordinating with Butler Valets and other departments to anticipate and fulfill needs before guests ask. The work is hands-on and relational: building rapport, reading situations, and executing details flawlessly across every touchpoint of a stay.
The role demands someone with at least six months of hospitality or service experience who thrives on precision, initiative, and genuine attentiveness to people. You'll be on your feet throughout shifts, managing logistics and moving between tasks, and your success hinges on combining operational reliability with the interpersonal finesse to represent St. Regis's heritage and forward vision. This suits someone who finds satisfaction in solving problems quietly and making guests feel genuinely understood—not someone looking for a desk job or a role with supervisory scope.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Butler-St. Regis postings in Cancun QROO, and analyze any offer before you accept it.
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