Overnight Bellman
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working the overnight shift as a bellman at The Ritz-Carlton's Cleveland property means being the first and last point of contact for guests during late-night and early-morning hours. You'll handle luggage transport, arrange transportation, escort guests to their rooms, and explain hotel amenities and services. The role requires strong interpersonal skills—greeting guests warmly, anticipating their needs, and communicating clearly about everything from room features to local attractions and parking procedures. You'll also coordinate with other departments, maintain security awareness, and handle the physical demands of the job with professionalism and attention to detail.
This is an entry-level position requiring no prior hospitality experience or certifications, though a high school diploma or equivalent is preferred. The work is physically active: you'll be on your feet for extended periods, moving at varying speeds, lifting luggage up to 50 pounds independently, and navigating stairs and service areas. You need to be comfortable working overnight hours in a full-time capacity and able to read information clearly, follow procedures precisely, and maintain the appearance and discretion standards of a luxury hotel brand.
This role suits someone who enjoys direct guest interaction, takes pride in service excellence, and is comfortable with the physical and schedule demands of overnight hotel operations. If you're reliable, detail-oriented, and looking to build experience in hospitality, this is a solid entry point at an established luxury brand.
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Pay for this role
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