Operations Manager PM Shift and Overnight
The Ritz-Carlton
Salary undisclosed
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Description
JOB SUMMARY
Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
Primary Shift - 1:30-10PM or 2-10:30PM (8 hour shift w/30 min break)
Overnight shifts required - 4 overnight shifts per month - 2 per week, rotating every other week of working 2 in row and then off for a week - 10PM -6:30AM
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting Operations Team
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Supporting Property Operations Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability
• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About this role
The Ritz-Carlton's San Diego property is seeking an Operations Manager to oversee PM and overnight shifts across multiple hotel departments—front office, housekeeping, food and beverage, engineering, and others. You'll manage staff performance, ensure operational standards are met, and balance guest satisfaction with financial results. The role requires a split schedule: primarily 1:30 PM to 10 PM (or 2 PM to 10:30 PM), plus four overnight shifts monthly rotating between two weeks on and one week off, working 10 PM to 6:30 AM.
This position suits someone with solid hospitality foundation who's ready to step into management. You'll need either four years of hands-on experience in guest services, front desk, or housekeeping, or a hospitality-related degree plus two years in those areas. Day-to-day, you'll translate goals to your team, respond to guest and employee concerns, conduct hiring and onboarding, review satisfaction metrics, and pitch in on hourly tasks when needed. You'll also work with financial reports and participate in quality audits alongside the general manager.
If you're comfortable with shift work including regular overnight rotations and thrive in a fast-paced luxury hotel environment where both operational excellence and people management matter equally, this role offers a clear path to develop broader leadership skills at an established brand.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Operations Manager PM Shift and Overnight postings in San Diego, and analyze any offer before you accept it.
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