Operador (a) de Cuartos
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Record information for unfinished calls prior to shift change.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Ritz-Carlton's housekeeping operations team in Solidaridad is looking for someone to handle guest room maintenance and repairs. You'd respond to maintenance requests, troubleshoot issues with guests, and perform preventative upkeep on tools and equipment. The work involves physical demands—carrying equipment, climbing ladders, lifting up to 50 pounds, and moving throughout the property—alongside inventory management and documentation of incomplete work between shifts.
This full-time, in-office position suits someone with at least two years of hands-on maintenance or trades experience. A technical, trade, or vocational background is preferred. Beyond the technical skills, the role requires strong communication to work with guests and colleagues, attention to safety protocols and company standards, and the ability to maintain professional appearance and confidentiality. You'd be expected to anticipate guest needs and contribute positively to team goals while following all company policies and procedures.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Operador (a) de Cuartos postings in Solidaridad QROO, and analyze any offer before you accept it.
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