Assistant Manager, Room Service - The Singapore EDITION
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Room service at a luxury hotel requires seamless coordination between staff and guests, and this Assistant Manager role sits at the center of that operation. You'd oversee daily service delivery at The Singapore EDITION, managing everything from staff appearance and conduct to inventory control, maintenance coordination, and guest interactions. The position demands someone comfortable with both the operational details—opening and closing procedures, FIFO compliance, scheduling—and the people side, including hiring, training, and motivating a team while modeling professional standards yourself.
The ideal candidate has at least two years of hospitality or food service experience and one year in a supervisory capacity. You'll spend most of your shift on your feet, moving between dining areas and storage spaces, inspecting conditions, and addressing issues as they arise. The role requires attention to detail, clear communication, and the ability to balance guest service excellence with staff management and operational efficiency. A high school diploma or equivalent is the baseline education requirement.
This is a full-time, in-office position at a Ritz-Carlton property, so you should expect the service standards and work pace that come with that brand. If you thrive in structured, fast-paced hospitality environments and have supervisory experience to build on, this is worth considering.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Assistant Manager, Room Service - The Singapore EDITION postings in your area, and analyze any offer before you accept it.
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