Host or Hostess
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
At The Ritz-Carlton in Mexico City, this full-time host or hostess role is the first point of contact for guests entering the dining room. You'll greet parties, seat them at appropriate tables, ensure place settings meet the hotel's standards, and guide guests through the dining experience while monitoring the room for service quality, safety, and guest comfort. The work involves constant movement—standing, walking, and managing the flow of guests throughout service—along with maintaining immaculate dining areas and coordinating table arrangements for groups with special needs.
The position requires attention to detail, professional communication, and the ability to work seamlessly with a larger team to uphold Ritz-Carlton service standards. You'll be responsible for keeping menus current and pristine, checking that silverware and napkins are properly placed, and reporting any safety concerns to management. A high school diploma or equivalent is preferred, though no prior hospitality experience is necessary. This role suits someone who is comfortable on their feet for extended periods, takes pride in presentation and cleanliness, and thrives in a structured, service-oriented environment where guest satisfaction and team collaboration are central to the job.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Host or Hostess postings in CDMX, and analyze any offer before you accept it.
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