Multi-Property IT Specialist - Moxy Singapore Clarke Quay & W Singapore - Sentosa Cove
The Ritz-Carlton
Salary undisclosed
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Description
HOTEL DESCRIPTION
Moxy Singapore Clarke Quay is located in the lively Clarke Quay area, within walking distance of Fort Canning and Clarke Quay MRT stations. The hotel offers convenient access to Singapore’s Central Business District and popular leisure areas, making it well suited for both business and leisure travellers. The hotel features 475 contemporary guestrooms, along with the brand’s signature social spaces including Moxy Bar, Moxy Kitchen & Pick ups, and a rooftop bar. Additional facilities include an outdoor swimming pool, fitness centre, and meeting space of approximately 135 square metres.
POSITION SUMMARY
Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Ritz-Carlton is seeking an IT Specialist to support technology operations across two properties—the Moxy Singapore Clarke Quay and W Singapore - Sentosa Cove. This is a hands-on role that covers the full spectrum of network and systems management, from installing and configuring workstations and servers to troubleshooting hardware and software issues, managing user accounts, and implementing security measures. You'll be the primary technical resource for end-user support across both hotels, handling everything from LAN/WAN connectivity to backup systems and inventory management.
The ideal candidate has at least two years of IT support or systems administration experience, ideally with a technical or vocational qualification. Beyond technical competency, the role requires strong communication skills—you'll train hotel staff on system use and security, respond to service requests professionally, and work collaboratively with colleagues across both properties. You should be comfortable with hands-on diagnostics, comfortable escalating complex issues to vendors when needed, and proactive about identifying ways to improve processes and efficiency.
This is a full-time, in-office position suited to someone who enjoys variety and direct problem-solving in a hospitality environment. You'll need to be physically capable of moving equipment, standing for extended periods, and navigating multi-level properties, while maintaining confidentiality and upholding the service standards expected in a luxury hotel setting.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Multi-Property IT Specialist - Moxy Singapore Clarke Quay & W Singapore - Sentosa Cove postings in your area, and analyze any offer before you accept it.
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