Housekeeping Manager
The Ritz-Carlton
Salary undisclosed
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Description
JOB SUMMARY
Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Housekeeping Operations and Budgets
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Schedules employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Celebrates successes and publicly recognizes the contributions of team members.
Providing and Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
About this role
At The Ritz-Carlton in San Antonio, this role centers on overseeing daily housekeeping operations and maintaining the property's high standards across guest rooms, public spaces, and employee areas. You'll manage shift logistics—coordinating room status with Front Desk, conducting daily inspections, assigning work, and tracking inventory and supplies—while ensuring the department operates within budget. The position requires close supervision of staff: scheduling to meet business demands, communicating expectations clearly, observing service behaviors, and holding people accountable for corrective actions.
The role balances operational management with people leadership and guest relations. You'll develop and implement corrective action plans to improve satisfaction, respond to guest complaints, and foster a culture where your team delivers exceptional service. Success means recognizing staff contributions publicly, empowering employees to solve problems, and modeling positive guest relations yourself.
To qualify, you need either a high school diploma or GED plus one year of housekeeping or related experience, or a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field. This is a full-time, in-office position suited to someone who combines operational rigor with genuine investment in team development and guest experience.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Housekeeping Manager postings in San Antonio, and analyze any offer before you accept it.
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