Logistic Driver
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Notify Loss Prevention/Security of any guest reports of theft. Position will also require transporting guests in a house car as needed.
Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton's Sydney property, this role bridges guest services and logistics. You'll be the point of contact for guests seeking information about the hotel's amenities, services, and local attractions, while also handling incoming calls, recording messages, and coordinating with departments across the property to resolve requests and concerns. A significant part of the position involves driving guests in the house car, requiring you to combine hospitality with reliable transportation.
The day-to-day work demands strong communication skills, attention to detail, and the ability to manage multiple priorities—from relaying accurate information to following up on guest satisfaction to reporting security concerns. You'll need to maintain professional appearance and demeanor at all times, work comfortably with computer systems, and be physically capable of standing or walking for full shifts while occasionally lifting items up to 10 pounds. The role suits someone with a high school diploma or equivalent who is comfortable in a fast-paced hospitality environment and takes pride in delivering service that meets Ritz-Carlton standards.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Logistic Driver postings in Sydney NSW, and analyze any offer before you accept it.
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