Housekeeping Supervisor - The Singapore EDITION
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Housekeeping Supervisor role at The Ritz-Carlton Singapore sits at the operational heart of the hotel's guest experience. You would inspect rooms and public areas to uphold the property's quality standards, manage room status through sold reports and discrepancy resolution, and coordinate across multiple departments—Engineering, Front Office, and Laundry—to keep daily operations running smoothly. This is as much about systems and communication as it is about standards; you'll handle paperwork, shift handovers, and room assignment updates while acting as a bridge between housekeeping teams and hotel management.
The people side is equally central. You would support your housekeeping team through hiring, training, scheduling, and ongoing coaching, while also managing performance issues and maintaining morale. Guest-facing responsibilities include welcoming visitors and addressing their needs in line with Ritz-Carlton service standards. The role demands physical capability—standing and moving for full shifts, handling loaded carts on uneven surfaces, and lifting up to 55 pounds—alongside the ability to use hotel systems and read detailed information accurately.
This position suits someone with at least one year of housekeeping or related hotel experience and one year in a supervisory capacity. A high school diploma or equivalent is preferred. You should be comfortable with both the operational detail work and the interpersonal demands of leading a team in a luxury hotel environment.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Housekeeping Supervisor - The Singapore EDITION postings in your area, and analyze any offer before you accept it.
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