Banquet - Operations Executive
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Essential Job Functions:
- Photocopy bills from previous night
- Collect CTQ from executive office
- Provide printed food tags for banquet events
- Taskforce & uniform requisition
- Calculate taskforce expenses daily
- Book taxis
- Collect BEOs & closing folders
- Sort out BEOs to respective files
- Check in staff daily
- Prepare floor plan for events
- Prepare signage for events
- Provide enlarge floor plan
- Booking list & taskforce requisition approval
- Weekly meals requisition
- Answering phone calls in banquet office
- Coordination of amended BEOs to operations colleagues
- Ensure weekly taskforce booking fill up as per directions of banquet director
- Store requisition (supervisory role)
- Assist day to day operations (supervisory role)
- Quality inspection for set up and back areas
- Conduct taskforce monthly taskforce training (supervisory role)
- Maintain quality selection process of taskforce (supervisory role)
- Ensure taskforce grooming standard adhere to RCMS standard (supervisory role)
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Banquet Operations Executive role at The Ritz-Carlton Singapore sits at the operational heart of the banquet department, managing the logistics, staffing, and execution standards that enable seamless events. You'll handle everything from daily administrative tasks—photocopying bills, collecting banquet event orders, booking taxis, and fielding phone calls—to supervisory responsibilities including staff scheduling, training, grooming inspections, and quality control of both setup and back-of-house areas. The position requires you to be equally comfortable with spreadsheets and inventory systems as you are with hands-on problem-solving, from preparing floor plans and signage to conducting quality inspections and ensuring taskforce compliance with Ritz-Carlton standards.
This is a full-time, in-office role suited to someone with at least two years of hospitality operations experience and one year in a supervisory capacity. You'll need strong organizational skills to juggle competing priorities, the ability to lead and motivate a taskforce team, and a commitment to the high service and grooming standards the brand demands. The work is physically active—you'll be on your feet for extended periods, moving through event spaces, and handling materials up to 50 pounds. Success here means balancing meticulous attention to detail with the flexibility to adapt to the unpredictable demands of event operations.
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