Assistant Director of Services
The Ritz-Carlton
Salary undisclosed
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Description
JOB SUMMARY
Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Schedule employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of employees and provides feedback to individuals.
• Ensures employee recognition is taking place on all shifts.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Review employee satsifaction results.
• Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
About this role
Managing housekeeping operations at a Ritz-Carlton property requires balancing operational excellence with team leadership. In this Assistant Director role based in Atlanta, you'll oversee daily housekeeping functions across guest rooms, public spaces, and employee areas—coordinating staff assignments, managing inventory and budgets, and conducting inspections to maintain the property's standards. You'll work directly with your team to execute operations smoothly while tracking performance against financial objectives.
The position blends hands-on supervision with people management. You'll train and develop room attendants, schedule staff to match business demands, handle employee recognition and feedback, and participate in hiring and disciplinary processes. Guest satisfaction is central to the role: you'll respond to complaints, work with staff on corrective action plans, and model the service behaviors expected throughout the department.
To qualify, you need either a high school diploma and two years of housekeeping or related experience, or a two-year degree in hospitality, hotel management, or a related field. This is a full-time, in-office position in Atlanta.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Assistant Director of Services postings in Atlanta, and analyze any offer before you accept it.
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