Chief Steward
The Ritz-Carlton
Salary undisclosed
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Description
JOB SUMMARY
Assists in the management of the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Strives to continually improve guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the procurement, food and beverage, culinary, or related professional area.
OR
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the procurement, food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Day-to-Day Operations
• Orders and manages necessary supplies. Verifies that workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Schedules events, programs, and activities, as well as the work of others.
• Monitors the inflow of ordered materials and the maintenance of current materials.
• Conducts china, glass and silver inventories.
• Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Inspects supplies, equipment, and work areas in order to verify efficient service and conformance to standards.
• Investigates reports and follows-up on employee accidents.
• Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
• Follows loss prevention policies to prevent accidents and control costs.
• Enforces proper cleaning routines for serviceware, equipment, floors, etc.
• Enforces proper use and cleaning of all dish room machinery.
• Verifies all food holding and transport equipment is in working order.
• Verifies compliance with all applicable laws and regulations.
• Verifies compliance with food handling and sanitation standards.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Assisting in Leading Kitchen Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Assists with management of employees and management of all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Verifies and assists with maintaining the productivity level of employees.
• Serves as a role model to demonstrate appropriate behaviors.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Celebrates successes by publicly recognizing the contributions of team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates performance expectations in accordance with job descriptions for each position.
• Establishes and maintains open, collaborative relationships with employees.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Strives to improve service performance.
• Solicits employee feedback.
• Understands the impact of department's operation on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
• Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.
• Manages day-to-day operations, verifies that the quality, standards and meeting the expectations of the customers on a daily basis.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Assisting in Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Assists with recruiting, interviews, hiring and promoting employees in the organization.
• Trains employees in safety procedures.
• Provides feedback to individuals based on observation of service behaviors.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Verifies that property policies are administered fairly and consistently.
• Verifies that utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
• Participates in employee progressive discipline procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At the Ritz-Carlton's Nayarit property, the Chief Steward role centers on running the back-of-house operations that keep the kitchen functioning smoothly. You'll oversee dish room and cleaning operations, manage inventory across china, glass, silver, food, and equipment, and ensure all serviceware and machinery meet the property's standards. The position requires balancing operational efficiency with cost control—ordering supplies, tracking stock levels, conducting regular inspections, and enforcing sanitation and food handling compliance across your team.
Leading the steward staff is equally central to the job. You'll schedule work, provide performance feedback, assist with hiring and training, and model the behaviors and work ethic you expect from others. The role demands strong communication skills to keep executives, peers, and your team informed, and the ability to motivate people while maintaining the collaborative environment Ritz-Carlton emphasizes. You'll also investigate accidents, manage discipline procedures fairly, and stay attuned to employee concerns.
This position suits someone with at least three years in food and beverage, culinary, or hospitality operations (or a relevant degree plus one year of experience). You should be comfortable with inventory management, equipment maintenance, and the detailed compliance requirements of a luxury hotel kitchen. Success here means improving both guest satisfaction and employee morale while keeping the department's budget on track.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Chief Steward postings in Nayarit NAY, and analyze any offer before you accept it.
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