Front Desk Clerk
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working the front desk at The Ritz-Carlton in Mexico City means being the first and last point of contact for guests, handling everything from check-in and room assignments to payment processing and checkout resolution. You'll manage reservations, process multiple payment types, coordinate with housekeeping on room readiness, and handle guest inquiries, requests, and concerns—both in person and by phone. The role also involves cash handling, daily reporting, and balancing registers according to accounting procedures.
This position requires strong organizational skills, attention to detail, and the ability to work a full shift on your feet while managing multiple tasks simultaneously. You'll need clear communication skills, professional demeanor, and genuine hospitality instincts to anticipate guest needs and address concerns promptly. No prior front desk experience is required, making this a viable entry point into hospitality for someone with a high school diploma or equivalent and a commitment to Ritz-Carlton service standards.
The job suits someone detail-oriented who thrives in a fast-paced environment and takes pride in delivering polished guest service. You'll need to be comfortable with cash handling, computer systems, and coordinating across departments. If you're reliable, professional, and genuinely interested in hospitality, this full-time in-office role offers hands-on experience at a luxury property.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Clerk postings in CDMX, and analyze any offer before you accept it.
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