Operador (a) de Cuartos
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering). Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related duties. Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent and vocational or technical background.
Related Work Experience: Experience in general maintenance, exterior and interior surface preparation, and painting.
At least 2 years of hotel engineering/maintenance experience.
Supervisory Experience: No supervisory experience.
License or Certification: Valid Driver’s License
REQUIRED QUALIFICATIONS
Universal Chlorofluorocarbon (CFC) Certification
Must meet applicable state and federal certification and/or licensing requirements.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Ritz-Carlton in Nayarit is seeking a maintenance technician to handle guest room repairs and preventive maintenance across multiple building systems. You'll respond directly to guest requests, troubleshoot and repair everything from plumbing and electrical issues to air conditioning and kitchen equipment, and communicate findings to other shifts. The role requires hands-on proficiency with tools, basic soldering and pipe work, and the ability to work independently with minimal supervision.
This position demands broad technical knowledge across at least six maintenance disciplines—HVAC, electrical, plumbing, mechanical systems, carpentry, and general building management among them. You'll need to be comfortable with computerized maintenance systems, lockout/tagout safety protocols, and mid-level MEP troubleshooting. The job also includes training junior engineers and occasionally covering engineer-on-duty responsibilities like system readings and rounds.
Candidates should have a high school diploma or equivalent, ideally with vocational training, plus at least two years of hotel maintenance experience. A valid driver's license and universal CFC certification are required. The role is full-time and based on-site, suited for someone with a solid foundation in multiple trades who wants to work in a luxury hospitality environment.
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Pay for this role
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