Supervisor-Restaurant
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton's Queretaro location, this full-time supervisor role centers on orchestrating seamless dining operations and leading a restaurant team to deliver the brand's service standards. You'll oversee daily opening and closing procedures, manage inventory and supplies, monitor the dining room for guest comfort and safety, and handle the operational details—from equipment maintenance to storage organization—that keep service running smoothly. The position requires you to be present and visible throughout shifts, managing both the physical demands of the role and the constant flow of guest interactions.
Your primary responsibility is developing and motivating your team while modeling professional conduct and the company's service philosophy. This includes hiring, training, scheduling, and coaching staff; addressing performance issues; and serving as the first point of contact for employee concerns. You'll inspect grooming and attire, ensure adherence to quality standards, and work with management to build a cohesive unit focused on anticipating and meeting guest needs.
The role suits someone with at least two years of restaurant or hospitality experience and ideally one year in a supervisory capacity. You should be comfortable with physical activity—standing for extended periods, moving between spaces, and handling items up to 50 pounds—and have the attention to detail needed for inspections, inventory, and compliance with safety and company policies. A high school diploma or equivalent is the baseline education requirement.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Supervisor-Restaurant postings in Queretaro QRO, and analyze any offer before you accept it.
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