Mesero (a) Room Service
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Room service at The Ritz-Carlton's Solidaridad property centers on delivering high-touch hospitality during guest meals. You'll serve food and beverages, manage table settings for different service styles, answer menu questions, and coordinate closely with the kitchen on timing, dietary needs, allergies, and special requests. The role requires you to process orders in the MICROS system, check in with guests throughout service, and handle payment transactions—all while maintaining the property's cleanliness standards and your own professional appearance.
This is a physically demanding full-time position. You'll be on your feet for extended periods, moving between dining areas, carrying items up to 25 pounds independently, and navigating stairs and service ramps. Beyond the mechanics of service, the job calls for genuine attentiveness: welcoming guests warmly, anticipating their needs, and ensuring they feel valued throughout their meal. You'll also follow all safety protocols, complete required training, and work collaboratively with kitchen and front-of-house teams.
The position prefers candidates with a high school diploma or equivalent and at least one year of related food service or hospitality experience. No supervisory background is required. If you're comfortable with fast-paced service standards, strong communication with both guests and kitchen staff, and the physical demands of room service delivery, this role offers the chance to work within Ritz-Carlton's luxury hospitality environment.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Mesero (a) Room Service postings in Solidaridad QROO, and analyze any offer before you accept it.
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