Botones
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton's Nayarit property, a Botones role centers on creating the first and last impression for guests through attentive, personalized service. You'll greet arriving guests, escort them to their rooms, handle luggage transport, and explain room amenities and hotel services. Beyond the front entrance, you'll arrange transportation, assist guests in and out of vehicles, provide directions, and communicate parking procedures—essentially acting as a knowledgeable guide to both the property and local area.
The position demands physical stamina and mobility: you'll be on your feet for entire shifts, moving at pace across varied terrain including stairs and ramps, and regularly lifting and carrying luggage up to 50 pounds independently. You'll also need strong communication skills to welcome guests warmly, answer phones professionally, and work collaboratively with colleagues while maintaining discretion about guest information and property operations.
A high school diploma or equivalent is preferred, but no prior hospitality experience or certifications are required. This is a full-time, in-office role suited to someone physically capable, service-oriented, and comfortable in a fast-paced luxury hotel environment where attention to detail and genuine guest care are central to the job.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Botones postings in Nayarit NAY, and analyze any offer before you accept it.
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