Gerente de Alimentos y Bebidas
The Ritz-Carlton
Salary undisclosed
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Description
JOB SUMMARY
Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Operations Team
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Ensures that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Operations Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
Managing Profitability
• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton's San Luis Potosi property, this role bridges food and beverage operations with broader hotel management responsibilities. You'll lead a team across multiple departments—potentially including front office, housekeeping, culinary, and maintenance—while driving both guest satisfaction and financial performance. The position requires translating company goals into actionable team priorities, fostering a culture of service excellence, and stepping in on the floor when needed to model the standards you're setting.
Success here depends on balancing people leadership with operational rigor. You'll conduct hiring and onboarding, meet one-on-one with staff to address concerns, and analyze performance data to identify cost savings and improvement areas. Guest-facing work is central: you'll be accessible to resolve issues, respond to customer service requests, and ensure your team consistently exceeds hospitality expectations. You'll also manage key controls, coordinate scheduling against occupancy goals, and participate in quality audits.
The role suits someone with either four years of hands-on experience in guest services or hospitality operations, or a two-year degree in hotel management combined with two years of related work. You should be comfortable with financial reporting, comfortable with direct supervision, and energized by the day-to-day demands of a luxury hotel environment.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Gerente de Alimentos y Bebidas postings in San Luis Potosi SLP, and analyze any offer before you accept it.
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