Guest Experience Expert
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At the Ritz-Carlton's Queretaro location, this role centers on creating memorable guest experiences rather than executing routine transactions. As a Guest Experience Expert, you'll move fluidly through the property handling a mix of operational tasks—processing requests, completing reports, assisting with luggage and vehicle loading, and sharing local knowledge—while maintaining the discretion and professionalism the brand demands. The work is hands-on and physical; you'll spend extended periods on your feet, navigating stairs and service areas, and regularly lifting and moving items up to 50 pounds.
The position requires no prior hospitality experience or formal certifications, making it accessible to candidates with a high school diploma or equivalent who are willing to take initiative and adapt to whatever guests or operations need in the moment. Success depends on your ability to work independently within company standards, maintain confidentiality, and present yourself professionally while staying alert to both guest comfort and workplace safety. If you're comfortable with physical demands and thrive in a service-oriented environment where attention to detail directly shapes how guests remember their stay, this could be a solid entry or mid-career move in luxury hospitality.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Experience Expert postings in Queretaro QRO, and analyze any offer before you accept it.
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