Houseman
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Supporting guest comfort and property maintenance at a luxury resort requires someone detail-oriented and physically capable of handling the demands of housekeeping operations. As a Houseman at The Ritz-Carlton in Nayarit, you'll respond to guest requests, deliver items to rooms, manage the removal and transport of linens and debris throughout the property, and identify maintenance issues that need reporting. You'll also maintain cleaning equipment and ensure public areas meet the hotel's standards. This role demands consistent physical activity—lifting up to 55 pounds, pushing loaded carts over varied terrain, climbing ladders, and standing for full shifts.
The position suits someone committed to safety protocols and professional service standards. You'll need to communicate clearly with guests and colleagues, follow company procedures precisely, and stay alert to potential hazards. The Ritz-Carlton emphasizes genuine guest acknowledgment and anticipating needs, so comfort interacting with diverse guests and a collaborative approach to team goals are important. This is a full-time, in-office role at a property in Nayarit, Mexico.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Houseman postings in Nayarit NAY, and analyze any offer before you accept it.
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