Ejecutivo(a) de ventas
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Ritz-Carlton's sales executive role in Mexico City centers on guest engagement and revenue generation across multiple channels. You'll handle incoming calls, emails, and written requests to process reservations, manage changes and cancellations, and guide guests through the Marriott Rewards program. Beyond transactional work, the position requires active upselling and strategic use of complimentaries to build loyalty while maximizing revenue for the property.
The day-to-day involves coordinating with other departments to resolve guest issues, entering guest data into systems accurately, and performing administrative support for the Sales & Marketing team. You'll also contribute to a positive workplace culture by assisting in staff training and serving as a role model for service standards. The role demands clear communication, attention to detail, and the ability to balance operational efficiency with genuine guest appreciation.
This position suits someone with at least two years of related sales or hospitality experience who is comfortable working in-office in Mexico City and can manage multiple guest interactions while maintaining Ritz-Carlton service standards. A high school diploma is the minimum education requirement.
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Pay for this role
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