Toallero (a)
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Wash, mop, and clean the pool deck. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Obtain, fold, and stack towels according to company procedures.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED CERTIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Fitness Equipment
Any certification or training required by local and state agencies.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton's Solidaridad resort, this full-time position centers on maintaining the pool deck and supporting the guest experience in recreational areas. You'll handle towel service, deck cleaning, and facility upkeep while maintaining the attentive, welcoming presence expected at a luxury property. The role requires you to stay alert to guest safety, enforce facility rules, and respond appropriately to emergencies—responsibilities that demand both physical capability and sound judgment.
The work is physically demanding: you'll be moving, lifting, and carrying items up to 25 pounds, working on wet or uneven surfaces, and performing repetitive tasks like mopping and folding. You need current CPR and First Aid certifications, plus any certifications required by local authorities in Quintana Roo. A high school diploma or equivalent is preferred but not required; no prior hospitality or pool facility experience is necessary. This role suits someone comfortable with hands-on work in a warm climate, who takes pride in creating a safe and pleasant environment for guests and can maintain professional standards under the demands of a busy resort setting.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Toallero (a) postings in Solidaridad QROO, and analyze any offer before you accept it.
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