Mozo de Piso
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working as a Mozo de Piso at The Ritz-Carlton in Guadalajara means supporting the housekeeping and maintenance operations that keep the hotel running smoothly. You'll respond to guest and departmental requests, handle room setups and furniture placement, transport items throughout the property, and identify maintenance issues that need attention. The role requires you to maintain high standards of cleanliness and organization in both public areas and guest rooms while following strict safety and security protocols.
This is physically demanding work. You'll regularly move, lift, and carry items up to 55 pounds, push loaded housekeeping carts over various surfaces, climb ladders, and work from different heights and positions—all while standing for extended periods. You'll also need to work safely with cleaning equipment and materials, complete required safety training, and report any hazards or accidents immediately.
The position suits someone who takes pride in maintaining a luxury property and is comfortable with hands-on, physically active work. You should be reliable, detail-oriented about spotting maintenance problems, and capable of working as part of a team while upholding The Ritz-Carlton's service standards and guest interaction expectations.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Mozo de Piso postings in Guadalajara JAL, and analyze any offer before you accept it.
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