Administrative Associate 1-OB/GYN (Knoxville)
University of Tennessee at Martin
Salary undisclosed
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Description
Reviews insurance eligibility, as needed.
Communicates with providers regarding patient appointments and other patient communication.
Processes new patient forms and requests previous records, as necessary.
Creates appointments in EMR for multiple providers’ schedules.
Schedules patient appointments (check in, check out) and maintains calendars.
Answers and routes phone calls from patients and other providers.
Collects co-pays and cash payments.
Performs other related duties as assigned.
Qualifications
EDUCATION: High School diploma or GED. (TRANSCRIPT REQUIRED)
EXPERIENCE: Six (6) months of work experience in a medical office. (Experience in medical assisting or administration preferred). (Ability to fluently speak Spanish preferred).
LICENSE/CERTIFICATION: Current licensure as a Certified Nursing Assistant (CNA) or Certified Medical Assistant (CMA) in the state of Tennessee preferred. (COPY OF LICENSE/CERTIFICATION REQUIRED)
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to accurately maintain Electronic Medical Records (EMR) systems.
Basic knowledge of coding and billing.
Proficiency and skill in Microsoft Office and desktop publishing software.
Ability to handle working in a fast-paced environment and prioritize tasks based on importance.
Excellent communication and problem-solving skills.
WORK SCHEDULE: This position may be occasionally required to work evenings and weekends.
About this role
University of Tennessee at Martin's OB/GYN department in Memphis is seeking an Administrative Associate to manage the front-office operations that keep patient care moving smoothly. You'd handle the full spectrum of administrative tasks: scheduling appointments across multiple providers' EMR systems, verifying insurance eligibility, processing new patient paperwork, managing phone communications, and handling payments. The role demands comfort with electronic medical records systems, basic billing and coding knowledge, and strong organizational skills to juggle competing priorities in a busy clinical setting.
The ideal candidate has at least six months of medical office experience and holds or can obtain a CNA or CMA certification in Tennessee. Proficiency with Microsoft Office and the ability to communicate clearly—ideally in both English and Spanish—are important. You'll need to be reliable for occasional evening and weekend shifts. This is a full-time, in-office position that suits someone organized, detail-oriented, and comfortable working directly with patients and healthcare providers in a fast-paced environment.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Administrative Associate 1-OB/GYN (Knoxville) postings in Memphis, and analyze any offer before you accept it.
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