Claims Consultant
Suncorp Group
Salary undisclosed
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Description
As a Commercial Motor Claims Consultant, you'll play a critical role in supporting commercial customers through unexpected events, helping them navigate the claims process with confidence and care. This is far more than a traditional claims role. You'll take ownership of claims from start to finish, balancing customer advocacy, commercial outcomes, and sound decision-making to deliver the best possible experience.
Working closely with customers, brokers, suppliers, and internal stakeholders, you'll build trusted relationships and use your problem-solving skills to achieve fair, efficient, and customer-focused outcomes. If you thrive in a fast-paced environment, enjoy making decisions, and are passionate about delivering exceptional service, we'd love to hear from you.
What You'll Do
- Manage a portfolio of commercial motor claims from lodgement through to resolution, taking ownership of the customer experience throughout the claims journey.
- Build strong relationships with customers, brokers, suppliers, and internal stakeholders to deliver timely and effective outcomes.
- Make informed decisions, manage claim costs responsibly, and ensure claims are handled in line with policy, authority levels, and governance requirements.
- Contribute to a culture of continuous improvement by identifying opportunities to enhance processes, systems, and customer experiences.
What You'll Bring
You'll be a customer-centric professional who combines empathy with sound commercial judgment and enjoys working in a collaborative, high-performing environment.
We're looking for:
- Experience in customer service, claims, insurance, or another outcome-focused environment.
- Strong communication and relationship-building skills, with the confidence to manage challenging conversations.
- The ability to assess information, solve problems, and make balanced decisions.
- Excellent organisational skills, attention to detail, and the ability to manage competing priorities.
- A proactive, resilient mindset and a genuine commitment to delivering great customer outcomes.
Experience in motor or commercial insurance claims is highly regarded but not essential.
What We Can Offer You
At Suncorp, we invest in our people and provide an environment where you can grow, develop, and thrive.
- Free life, salary continuance and trauma insurance cover
- Discounts on Vero and Southern Cross medical insurance
- Flexible leave, with up to four additional days per year
- Flexible working arrangements that support work-life balance
- Annual wellbeing allowance of $250 for a gym membership, sports club, hobby, or wellbeing activity
- Ongoing learning, development, and career progression opportunities
- Access to the employee share plan
- A supportive, inclusive culture where individuality is celebrated
About Suncorp NZ
We’re proud to be part of the Suncorp Group, home to some of Australia and New Zealand’s most trusted insurance brands. Together, we deliver faster, simpler, and better outcomes for our customers and partners.
At Suncorp, we believe we are at our best when our workforce reflects the diversity of our communities. We’re committed to creating an inclusive culture, offering flexible work, career development, and opportunities for internal mobility.
If you require adjustments to participate equitably in our recruitment process or workplace, contact ana.jarrens@suncorp.com.au for a confidential conversation.
Chase the Sun with us - Apply online today!
Benefits
- health insurance
About this role
Supporting commercial customers through claims at Suncorp means owning the full lifecycle of each case—from initial lodgement to final resolution. You'll manage a portfolio of commercial motor claims while balancing customer advocacy with sound commercial judgment, working across customers, brokers, suppliers, and internal teams to reach fair and efficient outcomes. The role demands strong decision-making skills, particularly around cost management and policy compliance, alongside the ability to navigate challenging conversations and competing priorities in a fast-paced environment.
This position suits someone with a foundation in customer service, claims, or insurance who combines empathy with practical problem-solving ability. While motor or commercial claims experience is valued, what matters more is your track record of delivering outcomes in a customer-focused setting, your organisational discipline, and your resilience when managing multiple demands. You'll need genuine communication skills and the confidence to build trusted relationships across different stakeholders.
Suncorp offers the standard professional benefits—life and trauma insurance, medical discounts, flexible leave, and a $250 annual wellbeing allowance—alongside genuine development and career progression opportunities. The company emphasises flexible working arrangements and an inclusive culture, and the role is based in-office in New Zealand on a full-time basis.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Claims Consultant postings in your area, and analyze any offer before you accept it.
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