Client Advocate- Construction
Acturhire
Salary undisclosed
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Description
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Qualifications
The Requirements
8+ years of commercial Property & Casualty experience in a client-facing role, with construction industry experience strongly preferred, or demonstrated ability to perform the role's responsibilities.
Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
Ability to interpret, analyze, and present analytical models
Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
Negotiation skills: Ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals and the ability to drive conflict resolution and secure concessions mitigating injury to client relationships
Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
Knowledge of commercial insurance renewal end-to-end process, steps and owners
Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
Excellent project management skills: end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively
Receptive to feedback; critical thinking and problem-solving skills, high adaptability
Intellectual curiosity to help develop innovative and creative ideas
Proficient Microsoft Office skills and familiarity with other relevant online tools
Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed
Insurance industry designations preferred but not required
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets
Benefits
- health insurance
- 401(k)
- paid time off
- life insurance
About this role
Acturhire (operating as WTW) is seeking a Client Advocate for their Philadelphia office to serve construction industry clients in a hybrid role. You'll need at least eight years of commercial Property & Casualty experience in a client-facing capacity, ideally with construction sector exposure. The position requires you to hold or obtain a P&C insurance broker's license and maintain it through continuing education.
Your day-to-day work involves analyzing insurance program design, identifying coverage gaps, and providing ongoing consultation to clients. You'll interpret analytical models, manage complex renewals from start to finish, and navigate negotiations across internal and external stakeholders to develop creative solutions and resolve conflicts. Strong relationship management is essential—you'll be expected to connect clients with WTW resources tailored to their specific needs while advocating effectively for change within your team and across projects.
This role demands excellent communication skills (both written and verbal, including group presentations), solid project management capabilities for large and ambiguous initiatives, and the ability to think critically and adapt quickly. You should be comfortable with Microsoft Office and other online tools, intellectually curious about industry innovations, and receptive to feedback. The position offers a comprehensive benefits package including health coverage, retirement plans, paid leave, and flexible working arrangements based on team and client needs.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Client Advocate- Construction postings in Philadelphia, and analyze any offer before you accept it.
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