Client Advocate

Qualifications

The Requirements

• Eight to ten years of client-facing experience in the insurance industry, with a focus on Property and Casualty; a valid Property and Casualty license is mandatory.

• Desired expertise in Construction and Real Estate within the insurance sector.

• Demonstrated technical expertise in insurance, including the ability to apply knowledge of coverage forms for comprehensive program design, identify coverage gaps, and provide ongoing coverage consultation. 

• Proven excellence in interpreting, analyzing and presenting insurance models in a logical and systematic manner.

• In-depth understanding of the entire end-to-end commercial insurance renewal process.

• Strong leadership capabilities within Servicing function, including delegation, coaching and mentoring.

• Demonstrated organizational leadership and influence, particularly with matrixed collaborations with colleagues such as Broking.

• Proven negotiation skills, with the ability to drive conflict resolution and secure concessions without damaging relationships.

• Exceptional problem-solving skills, encompassing critical thinking, adaptability and creativity.

• Proficient in project management, including attention to detail, organization, time management, prioritization, delegating and decision-making.

• Intermediate+ proficiency in Microsoft Office, with particular experience in Excel including pivot tables, formulas, macros, etc.

• Openness to feedback, with critical thinking and problem-solving skills, and a high level of adaptability.

• Insurance industry designations (e.g., CRIS, CPCU, ARM, CIC, CRM) preferred but not required.

• Periodic travel is required.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 

The base salary compensation range being offered for this role is $140,000.00-$180, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets