Client Advocate - Construction

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Qualifications

• 8+ years of commercial Property & Casualty experience in a client-facing role, with construction industry experience strongly preferred, or demonstrated ability to perform the responsibilities of the role.

• Working knowledge of construction-specific insurance products, including Builder's Risk, OCIP/CCIP wrap-up programs, Subcontractor Default Insurance, Surety/bonding, Environmental, and Professional Liability.

• Strong knowledge of coverage forms with the ability to analyze program design, identify coverage gaps, and provide ongoing coverage advisory.

• Ability to review construction contracts for indemnification, insurance, and additional insured requirements.

• Ability to interpret, analyze, and present complex analytical models and insights.

• Proven relationship management skills, with the ability to leverage internal and external relationships to deliver tailored client solutions and effectively navigate conflict.

• Demonstrated ability to independently lead client relationships on middle-market or less complex construction accounts, and to partner effectively within a larger account team — supporting an SCA — on complex or large accounts.

• Advanced negotiation skills, including structuring complex solutions, building consensus across stakeholders, and driving successful outcomes.

• Strong business acumen, including understanding of client strategies, market dynamics, and risk solutions specific to the construction industry.

• Comprehensive knowledge of the end-to-end insurance renewal process, including key steps, stakeholders, and timelines.

• Demonstrated business development capability, including identifying and advancing growth opportunities within client relationships.

• Excellent communication skills (verbal and written), including the ability to lead presentations and facilitate complex or technical discussions.

• Strong project management skills, with the ability to lead large, complex, and multi-dimensional initiatives.

• Demonstrated leadership and influence skills, including the ability to guide teams, direct and mentor Associate Client Advocates, drive accountability, and support change initiatives.

• Strong critical thinking and problem-solving skills, with adaptability and openness to feedback.

• Intellectual curiosity and a proactive approach to developing innovative solutions.

• Proficiency in Microsoft Office and familiarity with relevant business and analytical tools.

• Property & Casualty license required, with completion of continuing education requirements.

• Construction industry experience strongly preferred.

• Professional insurance designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM); Construction Risk and Insurance Specialist (CRIS) a plus.

• Periodic travel is required.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 

The base salary compensation range being offered for this role is $120,000.00-$155, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets