Lead Veterinary Assistant/Technician
Mixed Pet Veterinary Hospital
$18 - $27 / hour
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Description
Mixed Pet Veterinary Hospital is a general practice serving the companion animals of Charlotte, North Carolina and surrounding communities. Our team includes a dental residency trained veterinarian and brings decades of experience and passion for tailoring care to each patient and client. We pride ourselves on our welcoming and trustworthy positive team culture, with a focus on ongoing education and development.
Lead Veterinary Assistant
Compensation: $18–$27/hour, commensurate with licensure and experience
Position Summary:
The Lead Veterinary Assistant is a senior clinical support leader responsible for setting the standard for patient care, team performance, and operational excellence within the hospital. In addition to performing advanced Veterinary Assistant duties, the Lead Veterinary Assistant serves as a mentor, trainer, and process improvement partner for the Practice Manager and veterinary team. This role may include direct supervision of Veterinary Assistants and plays a key role in ensuring consistency, efficiency, and high-quality clinical support.
Primary Responsibilities:
- Model and reinforce exceptional patient care, client communication, and professional standards across the hospital.
- Provide mentorship, training, and day-to-day guidance to Veterinary Assistants, supporting skill development and performance consistency.
- Assist veterinarians during exams, diagnostics, treatments, and surgical procedures, serving as a clinical resource for the team.
- Safely restrain animals and ensure proper handling techniques are followed by all team members.
- Support onboarding and training of new Veterinary Assistants, reinforcing hospital protocols and clinical workflows.
- Monitor and support adherence to medical, safety, and sanitation protocols.
- Partner with the Practice Manager to identify opportunities for workflow improvements, efficiency gains, and enhanced patient care.
- Assist with scheduling, coverage coordination, and task prioritization for Veterinary Assistants as needed.
- Support inventory management, stocking of clinical supplies, and organization of treatment and exam areas.
- Serve as a point of escalation for clinical support questions and operational concerns within the assistant team.
- Ensure accurate medical record documentation, treatment plan entry, and charge capture.
- Maintain compliance with all safety, confidentiality, and patient care protocols.
- Perform all standard Veterinary Assistant duties as needed to support hospital operations.
- Perform other duties as assigned by the Practice Manager.
Qualifications:
- High school diploma or equivalent required.
- Minimum of 3 years of veterinary assistant or related animal care experience required.
- Prior experience mentoring, training, or leading peers strongly preferred.
- Strong communication, organization, and problem-solving skills.
- Demonstrated ability to lead by example and foster a collaborative, positive team environment.
- Proficiency in veterinary practice management software and Microsoft Office applications.
- Ability to remain composed and professional in high-stress or emotionally charged situations.
- Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids.
- Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
- Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
- Professional, neat appearance consistent with hospital standards.
Hours:
- Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations.
- Typically 35-40 hours/week. Rotating Saturday schedule.
Compensation and Benefits:
- We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.
Benefits
- We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.
About this role
Mixed Pet Veterinary Hospital is seeking an experienced veterinary assistant ready to step into a leadership role at their general practice in Charlotte. This Lead Veterinary Assistant position combines hands-on clinical work with mentorship and operational responsibilities, making it ideal for someone with at least three years of veterinary experience who has shown aptitude for training others and improving workflows. You'll work directly with a team that includes a dental residency-trained veterinarian and support the hospital's commitment to personalized patient care and staff development.
Beyond assisting with exams, diagnostics, and surgical procedures, you'll mentor junior assistants, help onboard new team members, and partner with management on process improvements. The role demands strong communication and composure in high-stress situations, proficiency with veterinary practice management software, and the physical capability to handle animals safely and lift up to 50 pounds regularly. You'll also monitor compliance with safety and sanitation protocols and serve as a clinical resource and escalation point for the assistant team.
The position offers a full benefits package including medical, dental, and vision coverage, 401(k) participation, paid time off, and paid holidays. Expect a flexible schedule with typical hours of 35–40 per week and rotating Saturday availability. This is an in-office role suited to someone seeking to advance from hands-on clinical work into a leadership position within a practice that values ongoing education and positive team culture.
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Pay for this role
$18 to $27 per hour
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