Senior Leadership Training Manager
Saxbys
Salary undisclosed
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Description
Saxbys | Philadelphia, PA (Hybrid) | $72,000/year + Annual Bonus + Benefits | Up to 80% Travel
ABOUT THE ROLE
Saxbys is more than a cafe company — it's an Experiential Learning Platform. Every Saxbys cafe is operated by a Student CEO who runs the location as a real business, and it's our Tier 1 cafes — new cafe openings and underperforming locations — where that experience is either built or broken.
As our Senior Leadership Training Manager, you're first and foremost a people leader: you'll recruit, coach, and manage a team of 6+ Leadership Training Specialists, holding weekly 1:1s and a weekly team meeting to develop each of them toward their next role as a New Market Leader or Area Operations Manager. You'll pair that leadership with hands-on execution — leading Grand Openings from the ground up and setting the tone for preparedness and accountability at the cafe level by leading from the front. This is a hands-on, traveling role for someone who thrives on building people as much as building systems.
WHAT YOU'LL OWN
- Development Pod Ownership: Maintain documentation, prioritize missions, and manage action plans for the Development Pod, ensuring every Tier 1 cafe's needs are tracked and addressed.
- Grand Opening Execution: Own the on-the-ground execution of Grand Opening plans, training delivery, and cafe set-up — bringing Saxbys culture and brand standards to life at every new cafe.
- Leadership Training Specialist Development: Recruit, onboard, coach, and manage a team of 6+ Leadership Training Specialists, developing each into a future New Market Leader or Area Operations Manager.
- SCEO Camp Execution: Partner with the Senior Operations Implementation Manager and L&D team to plan and execute SCEO Camps, from budget and travel logistics to on-the-ground delegation.
- Guest Recovery: Own day-to-day guest recovery ticket response and resolution through Zendesk, meeting 24-hour response standards while building your team's ability to handle it themselves.
WHAT SUCCESS LOOKS LIKE
- 100% of Tier 1 cafes move to Tier 2 within 6 months
- Leadership Training Specialists promoted into New Market Leader or Area Operations Manager roles within 6–18 months
- 30% of each new cafe roster trained to Level 4 (Team Lead) within 2 weeks of opening
- 100% of Grand Opening milestones hit on schedule, every time
- 95%+ timely completion on Cafe-Level Training, with 95%+ satisfaction on the post-badge survey
- 100% of guest recovery tickets answered same-day, with 95% resolved within the 24-hour standard
WHO YOU ARE
You're a people manager first — someone who genuinely enjoys developing others, with a track record of managing a team of multiple full-time team members, holding them accountable, and coaching them toward their next role. You've spent real time in four-wall food and beverage or retail operations — enough to know what it takes to run a location and hold a team to a standard under pressure. You're a pattern-matcher and a root-cause thinker: when something breaks at a cafe, you don't just fix it, you figure out why it happened and put a plan in place to stop it from happening again. Ideally you've also run large-scale trainings or events like Grand Openings or camps — the kind of experience that means you can walk onto a chaotic Grand Opening floor and bring order to it. Saxbys experience is a strong plus.
WHAT'S REQUIRED
- Support, exhibit, and promote Saxbys' Mission and Core Values in all daily activities
- Ability to travel up to 80% of the time, with a valid driver's license and reliable transportation
- Flexible schedule, including early mornings, nights, and weekends
- Physical requirements: able to stand, walk, and smile for extended periods, stoop and kneel, push/pull/lift up to 35 lbs, and ascend/descend ladders, stairs, and ramps
WHY SAXBYS
This isn't a desk job — it's the chance to be the person who sets the tone at every new Saxbys cafe and builds the next generation of Saxbys leaders, one Grand Opening at a time. Along with a $72,000 base salary, an annual bonus, and comprehensive benefits, you'll travel across our operating regions (up to 80% of the time) and see the direct impact of your work on cafes, teams, and Student CEOs across the network.
Ready to build something great? Apply today!
Benefits
- flexible schedule
- bonus
About this role
Saxbys operates a network of student-run cafes, and this role puts you at the center of scaling that model. As Senior Leadership Training Manager, you'd lead a team of 6+ trainers while personally executing Grand Openings and managing the company's highest-priority locations—the new cafes and underperformers where the student experience either gets built or derails. The work splits between people leadership (recruiting, coaching, and developing your team toward promotions) and hands-on operations (running openings from the ground up, managing training documentation, and owning guest recovery). You'd travel up to 80% of the time across operating regions, which means you're on-site where the work happens, not managing from a desk.
This role demands someone with real food and beverage or retail operations experience—enough to know what it takes to run a location under pressure and diagnose why things break. You need to be a people developer first, with a track record managing multiple full-time team members and coaching them into their next role. Grand Opening or large-scale event experience is a strong asset; so is familiarity with Saxbys itself. The physical demands are real: you'll be standing, walking, lifting, and climbing during openings and site visits.
The compensation is $72,000 base plus annual bonus and benefits. Success means moving 100% of Tier 1 cafes to stable status within six months, promoting your trainers into leadership roles within 18 months, and hitting every Grand Opening milestone on schedule. It's a high-ownership role for someone who builds systems and people in parallel, and who thrives on seeing immediate impact across a growing network.
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