Collections Team Lead (m/w/d)
YouLend
€55,000 - €80,000 / year
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Description
We are a leading global embedded finance platform, partnering with many of the world's largest e-commerce marketplaces, technology companies and payment service providers. Our technology enables partners to offer flexible financing solutions to merchants and SMEs under their own brand, making access to funding faster, simpler and more accessible.
Operating across the UK, Europe and the US, we are transforming the future of business finance through technology, data and AI-driven credit decisioning. As we continue to expand our German business, we are looking for an experienced Collections Team Lead – Germany to help build and lead our Collections function from our Berlin office.
The Role
As one of the fastest-growing FinTech businesses globally, we are looking for an exceptionally talented and self-motivated individual with the ambition to build a long-term career within our company.
Key Responsibilities
- Recruit, develop, and manage a high-performing team of Collections Agents.
- Inspire and motivate them to consistently meet and exceed KPIs and SLAs.
- Provide ongoing coaching through regular one-to-one meetings, performance reviews, and team sessions, fostering a collaborative, accountable, and growth-oriented culture.
- Oversee daily collections activities across multiple lending geographies, handle escalated or complex customer cases with professionalism and empathy.
- Work closely with Customer Success and other departments to resolve issues and embed best practices.
- Drive efficiency through process improvements and the smart use of data and automation, ensuring all activities comply with internal policies, BaFin guidelines, and TCF principles.
- Use data and analytics to monitor performance, identify trends, and inform strategic decisions, while championing fair customer outcomes and sustainable repayment solutions.
Skills, Knowledge and Expertise
- Understanding of debt management strategies and regulatory frameworks.
- Minimum 5+ years’ experience in Credit Control, Collections, or Debt Recovery.
- Minimum 3+ years’ experience in a leadership or management role within the same domain.
- Experience managing teams of 5+ team member.
- Proven success leading and developing high-performing collections / credit control teams.
- A facts-based problem solver and have a get-things-done mentality.
- A great communicator with an ability to drive team performance.
- Strong use of Excel or any data analysis software is a plus.
- Successful track record of delivering against ambitious target.
- Exceptional oral and written communication, listening, and presentation skills.
- You will be proactive, take ownership, and act with urgency.
Benefits
• The opportunity to build and shape a critical function within a rapidly growing
global FinTech.
• A collaborative and entrepreneurial culture with significant ownership and
autonomy.
• Competitive salary and benefits package.
• Career development opportunities within an international business.
• Modern office in the heart of Berlin and subsided lunch provided.
If you are passionate about building high-performing recoveries operations and want to play a key role in the growth of an innovative FinTech business, we would love to hear from you.
YouLend is committed to equal opportunity and an inclusive recruitment process. We welcome applications from candidates of all backgrounds and make hiring decisions based on the skills, experience and requirements relevant to the role.
Benefits
- What We Offer • The opportunity to build and shape a critical function within a rapidly growing global FinTech. • A collaborative and entrepreneurial culture with significant ownership and autonomy. • Competitive salary and benefits package. • Career development opportunities within an international business. • Modern office in the heart of Berlin and subsided lunch provided. If you are passionate about building high-performing recoveries operations and want to play a key role in the growth of an innovative FinTech business, we would love to hear from you. YouLend is committed to equal opportunity and an inclusive recruitment process. We welcome applications from candidates of all backgrounds and make hiring decisions based on the skills, experience and requirements relevant to the role. If you require reasonable adjustments during the recruitment process, please let us know. We also encourage you to apply if you meet most, but not every, preferred qualification.
About this role
YouLend, a global embedded finance platform, is building out its Collections function in Berlin and seeking an experienced leader to recruit, develop, and manage a high-performing collections team. You would oversee daily collections activities across multiple lending geographies, handle complex customer cases, and work closely with Customer Success and other departments to resolve issues and embed best practices. The role demands a strategic mindset—you'll use data and analytics to drive efficiency improvements, ensure compliance with BaFin guidelines and TCF principles, and champion fair customer outcomes alongside sustainable repayment solutions.
This position suits someone with at least five years in Credit Control, Collections, or Debt Recovery, plus three years in a leadership role managing teams of five or more. You should be a facts-based problem solver with a proven track record of delivering against ambitious targets, strong communication skills, and comfort with Excel or data analysis tools. The company values proactive ownership, urgency, and the ability to inspire teams to meet and exceed KPIs and SLAs through regular coaching and performance management.
Based in Berlin on a hybrid arrangement, the role offers a competitive salary of €55,000–€80,000 and the chance to shape a critical function within a rapidly expanding FinTech. You'll work in a collaborative, entrepreneurial culture with significant autonomy and access to career development opportunities across an international business.
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Pay for this role
$55,000 to $80,000 per year
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