Customer Care Representative- West
ASC Engineered Solutions
Salary undisclosed
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Description
We are currently looking to fill this spot on our West Team. If you work in Vancouver, WA, this schedule would be Monday through Friday, 8:00am- 5:00pm.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
- Assist customers with product and service-related questions, technical issues, and account management.
- Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
- Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
- Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
- Identify opportunities for process improvements to enhance the overall customer experience.
- Stay up to date on product/service offerings policies, and procedures.
- Accurately document customer interactions and transactions in ASC’s CRM system.
- Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
- Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
- Other duties as assigned
Skills, Knowledge and Expertise
- Bachelor's degree or equivalent work experience in a B2B Customer Service role.
- Excellent communication skills (verbal and written) with ability to handle conflict resolution.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to remain calm and composed under pressure.
- Proficiency working in a ERP. CRM experience is a plus.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
About this role
Reliable Automatic Sprinkler Co. is looking for a Customer Service Representative to serve as the main contact for customers across the West region, working hybrid from their Vancouver, WA distribution center. You'd handle inquiries and complaints through phone, email, and chat, with an emphasis on solving issues on the first contact. The role involves processing RMAs and credits in the company's systems, generating quotes in their ERP platform, collaborating with the outside sales team, and documenting all interactions in the CRM—essentially keeping customers satisfied while maintaining accurate records that feed into the broader operation.
This position suits someone with B2B customer service experience who's comfortable in fast-paced environments and can juggle multiple priorities. You'll need strong communication skills, the ability to stay composed when handling complaints, and proficiency with ERP systems; CRM experience is valuable but not required. The role also includes identifying ways to improve processes and monitoring performance metrics, so you should be someone who thinks beyond just answering tickets and wants to contribute to how the team operates.
The job is full-time, Monday through Friday, 8am–5pm, with a salary range of $20–34 per hour. It's a hybrid arrangement at the distribution center in Vancouver, WA.
This role's local market on JobMinglr
Pay for this role
$20 to $34 per year
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