Legal Administrator

Law Office of Bryan Fagan

Salary undisclosed

Houston/CorporateFull-timeOn-siteIntermediate

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Description

The Law Office of Bryan Fagan is a firm that excels in family, estate planning & probate, and criminal law matters. We have (16) offices in Texas: (2) offices in Houston (Corporate and The Heights,) and (1) office in Abilene, Atascocita, Austin, Humble, Kingwood, Dallas, El Paso, Fort Worth, Galveston, Richmond, Rockwall, San Antonio, The Woodlands and Victoria and more on the way!

About the Law Office of Bryan Fagan, PLLC

We are a premier, rapidly scaling law firm ($25M+ heading to $30M+) that grows through robust, standardized systems rather than individual heroics. To support our multi-location expansion across Texas, we are adding a top-tier operating executive to lead all firm-wide non-legal operations.

The Opportunity

This is a pure operations leadership role with zero legal counsel, case strategy, or attorney-supervision authority. As Senior Manager reporting to Executive leadership, you will serve as the single accountable executive for our business operations, directly managing key department managers that may include: Intake/Sales, Marketing, Billing/Collections, HR, Facilities/IT, and Office Administration.

If you are a metrics-driven operations leader who excels at scaling multi-unit operations and managing other managers, this is your opportunity to drive high-level strategy and execution in a highly successful firm.

Key Responsibilities

Manager of Managers: Directly lead, coach, and evaluate our department heads to build high-performing administrative teams.
Intake & Sales Oversight: Drive conversion KPIs (speed-to-lead, consult-to-hire) and maintain firm-wide HubSpot pipeline discipline.
Financial Oversight & Controls: Partner with the Finance support the creation of processes, systems, reporting.
Marketing & Growth Alignment: Partner with the Marketing Manager to align lead volume with intake capacity, managing cost-per-case-signed.
Billing & Collections: Maintain a high collections rate and realization rate, addressing systemic billing bottlenecks.
HR & Administration SOPs: Oversee hiring velocity, retention, and onboarding consistency; standardize administrative SOPs for seamless opening of new locations.
Executive Reporting: Build and own the firm-wide executive scorecard, presenting monthly performance and corrective actions directly to the Owner/Managing Partner.

Skills, Knowledge and Expertise

Experience: 7–10+ years of progressive operations leadership experience, preferably in high-volume regulated services (e.g., legal, healthcare, franchise, or multi-unit services). BA/BS in related field, legal industry background and MBA highly preferred.
Leadership: Proven track record of managing managers, hiring, developing, and leading high-performing business leaders.
Systems & CRM: Strong experience with CRM governance at scale; HubSpot is highly preferred.
Presence: Strong leadership presence—comfortable being accountable for manager's performance and implementing corrective actions.

Benefits

Competitive Pay!
Paid Time Off
Competitive Benefits Package: Including Medical, Dental, and Vision insurance, Short and Long Term Disability Insurance, as well as Voluntary Term Life Insurance.
A robust 401K plan with a match of up to 5%.
Business casual Work Environment

Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.

Benefits

Competitive Pay! Paid Time Off Competitive Benefits Package: Including Medical, Dental, and Vision insurance, Short and Long Term Disability Insurance, as well as Voluntary Term Life Insurance. A robust 401K plan with a match of up to 5%. Business casual Work Environment Equal Opportunity Statement: We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.

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About this role

This is a senior operations leadership role at a rapidly expanding Texas-based law firm, not a traditional legal administrator position. You'd be the single accountable executive for all non-legal business operations across 16+ locations, reporting directly to ownership. The scope is substantial: you'll manage department heads overseeing intake, marketing, billing, HR, facilities, and IT while driving firm-wide systems, KPIs, and scalability. This is pure operations strategy and execution—no legal work, case involvement, or attorney supervision.

The ideal candidate brings 7–10+ years managing multi-unit operations in regulated industries (legal, healthcare, franchise), with proven success leading managers and building high-performing teams. You'll need strong CRM expertise, ideally with HubSpot, and comfort with financial oversight, process standardization, and accountability. An MBA and legal industry background are preferred but not required; what matters most is a track record of scaling operations through systems rather than heroics, and the leadership presence to hold managers accountable and drive corrective action.

The firm offers competitive pay, comprehensive benefits including medical, dental, vision, disability coverage, and a 401K with up to 5% match. The role is in-office in Houston and suits someone energized by rapid growth, operational complexity, and the challenge of standardizing processes across a multi-location firm heading toward $30M+ revenue.

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Pay for this role

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