(Customer Service) QA Manager
LV-Logistics
30 - 35 / hour
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Description
The Customer Service Representative provides professional and responsive support to customers, clients, and business partners, ensuring that inquiries, requests, and service-related issues are handled efficiently and accurately. The role involves responding to customer inquiries by phone, email, and other communication channels, providing information about services and shipments, resolving concerns, and maintaining clear and timely communication throughout the customer experience. The Customer Service Representative also supports daily operational activities by coordinating with internal departments, tracking customer requests, updating records, following up on outstanding issues, and ensuring that service commitments are met.
Working closely with logistics, operations, and administrative teams, the role helps maintain accurate information, improve customer satisfaction, and support efficient day-to-day business operations while maintaining professionalism, reliability, and attention to detail.
About this role
LV-Logistics is hiring a Customer Service QA Manager to oversee the quality and consistency of customer support across multiple channels. This hybrid, full-time role sits at the intersection of customer-facing operations and quality assurance, requiring someone who can both understand the demands of direct customer interaction and establish standards to measure and improve it. You'll work with the logistics, operations, and administrative teams to track service performance, resolve escalated concerns, and ensure that commitments to clients and business partners are met reliably.
The position calls for strong organizational skills, attention to detail, and the ability to coordinate across departments while maintaining professional communication standards. Your background should demonstrate experience in customer service environments, familiarity with tracking systems and record-keeping, and the capability to identify gaps between service expectations and delivery. The role offers a salary range of $30–35K annually and operates on a hybrid schedule, making it suitable for someone who can balance independent quality review work with collaborative problem-solving in a logistics context.
Pay for this role
$30 to $35 per hour
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