Customer Education Specialist
Citian
Salary undisclosed
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Description
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.
Our tech solutions:
- Reduce traffic fatalities
- Enhance pedestrian accessibility
- Empower system operators to save time & money
You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.
Who You Are:
As a Customer Education Specialist at Citian, you will be building our first customer training program including overall design and setup. You'll pick and configure our LMS, build self-guided learning paths for our two products, and create a program that our team can run with. Our users are traffic engineers, planners, and GIS analysts who are busy, smart, and often new to their roles in the public sector. Providing training to these individuals has to be practical, user-friendly, and simple to adopt. Our preference is to have this individual based in our D.C. office, but we are open to remote candidates as well.
Responsibilities:
- Interview customers and our CS team to define learner personas and the skills each role needs
- Evaluate and recommend a customer-facing LMS, then configure it
- Design and build a foundational curriculum (Citian 101/102) with our CS team
- Create content that explains how our data is built and why agencies can trust it, alongside product how-to content
- Build short, task-based modules: video, interactive walkthroughs, job aids, and knowledge checks
- Pilot the program with a few customers and measure completion, adoption, and feedback
- Deliver a maintenance playbook so our team can keep content current as the products change
Qualifications:
- 3+ years designing training for external customers of a software product (required)
- A portfolio showing self-paced or e-learning work you designed (required)
- Hands-on experience selecting or administering a customer-facing LMS, such as Skilljar, Thinkific, Docebo, or Northpass
- Strong knowledge of adult learning principles and self-directed learning
- Fluency with authoring tools such as Articulate 360, Camtasia, or Loom-style video
- Degree in instructional design, learning technology, or a related field (preferred)
- Experience with technical, data, GIS, or public-sector audiences (a strong plus)
Your Citian Advantage:
- Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
- 401(k) company match and monthly commuter transportation benefit
- On-site gym and free snacks in the office
- High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!
Let's build smarter cities together! Learn more about Citian here: www.citian.co
** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
About this role
Citian, a venture-backed SaaS company in Washington, DC, is building its first customer training program from the ground up, and this role owns that entire initiative. You'll design learning personas, select and configure a learning management system, build foundational curriculum modules, and create practical content—videos, interactive walkthroughs, and job aids—tailored to traffic engineers, planners, and GIS analysts in the public sector. The role requires you to pilot the program with real customers, measure its effectiveness, and hand off a maintenance playbook so the internal team can sustain it as products evolve.
This position demands at least three years designing external software training, a portfolio demonstrating self-paced or e-learning work, and hands-on experience with customer-facing LMS platforms like Skilljar or Docebo. You'll need strong grounding in adult learning principles, fluency with authoring tools like Articulate 360 or Camtasia, and ideally a background in instructional design or learning technology. Experience with technical, data-heavy, or public-sector audiences is a significant advantage.
The role is hybrid based in the DC office, though remote candidates are considered. Citian offers competitive salary, medical/dental/vision insurance, 401(k) matching, commuter benefits, and an on-site gym—typical for a growing startup with growth potential for advancement.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Education Specialist postings in Washington, and analyze any offer before you accept it.
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