AI & Automation Specialist
TouchCare
$65,000 - $85,000 / year
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Description
About TouchCare
TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.
AI & Automation Specialist
TouchCare is a healthcare concierge service that simplifies health insurance and healthcare navigation. Each member gets a personal assistant who resolves billing issues, coordinates with providers, and saves people time and money.
The Opportunity
We're looking for a hands-on AI & Automation Specialist to help kickstart TouchCare's AI journey. This is a builder role — you'll work directly with our teams (Member Services, Operations, Client Success, Sales, Marketing, Finance) to find repetitive, manual work and turn it into practical AI-powered solutions using tools like ChatGPT/Claude, workflow automation platforms, and simple integrations.
You don't need to be a software engineer, but you should be comfortable experimenting with AI tools, prompting, and no-code/low-code automation platforms.
What You'll Do
- Find opportunities: Shadow teams, map current workflows, and spot where AI or automation can save time.
- Build quick wins: Stand up automations, AI-assisted workflows, and prompt-based tools that solve real problems fast.
- Support advocates: Help improve case summarization, intake, documentation, and information retrieval for member-facing teams.
- Document & train: Write simple guides/playbooks so teams can adopt and use new tools confidently.
- Track results: Measure time saved, adoption, and impact — and report back on what's working.
- Keep it responsible: Follow data privacy and PHI guidelines when working with any healthcare-related workflow.
Who You Are
- Curious, resourceful, and excited about AI and automation — you like figuring things out.
- Comfortable talking to both technical and non-technical people.
- A self-starter who can go from idea to working prototype without much hand-holding.
- Organized enough to juggle a few small projects at once.
- Interested in healthcare, insurance, or other regulated industries (nice to have, not required).
What You Bring
- 0–2 years of experience in operations, business analysis, IT, automation, or a related field (internships count).
- Hands-on experience with generative AI tools (ChatGPT, Claude, etc.) and/or no-code automation platforms.
- Basic understanding of APIs/integrations is a plus, not required.
- Strong communication skills and a bias toward action.
Why Join Us
- Ground-floor opportunity to shape how AI gets used across a growing company.
- Direct mentorship and visibility with leadership.
- Fast-paced, hands-on role where your work has immediate, visible impact.
Location: Stamford, CT — onsite 5 days/week Reports to: Leadership / Operations Salary Range: $65,000–$85,000 (based on experience)
TouchCare is an Equal Opportunity Employer.
Benefits
- health insurance
About this role
TouchCare is hiring an AI & Automation Specialist to launch its AI capabilities across the organization. In this hands-on builder role, you'll work directly with teams across Member Services, Operations, Client Success, Sales, Marketing, and Finance to identify repetitive manual work and replace it with practical AI-powered solutions using tools like ChatGPT, Claude, and no-code automation platforms. You'll move quickly from identifying opportunities to prototyping and deploying solutions, then measuring their impact and training teams to use them confidently.
This role suits someone with 0–2 years of experience in operations, business analysis, IT, or automation who is genuinely curious about AI and comfortable experimenting with generative AI tools and workflow automation platforms. You don't need a software engineering background, but you should be self-directed, able to communicate across technical and non-technical audiences, and comfortable juggling multiple small projects. Healthcare or regulated-industry experience is a bonus but not required; what matters is your resourcefulness and bias toward action.
You'll be based in Stamford, Connecticut, working onsite five days a week, reporting to leadership. The salary range is $65,000–$85,000 depending on experience. This is a ground-floor opportunity to shape how AI gets adopted at a growing company, with direct mentorship from leadership and the satisfaction of seeing your work have immediate, visible impact.
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Pay for this role
$65,000 to $85,000 per year
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