IT Field Services Technician
Morgan & Morgan, P.A.
Salary undisclosed
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Description
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Job Title: IT Field Services Technician Location: Miami, FL
Position Summary:
The Field Services Support Technician will be responsible for delivering white glove level support to employees in their office/region as well as to our 6000+ employees across the country. The Technician will provide both in person and over the phone user support in a virtual desktop environment as well as maintaining, installing, and configuring all IT hardware in their region. The technician will also perform routine to moderately complex troubleshooting of hardware and software systems along with maintaining and sustaining inventory of IT hardware in their region.
This is a full-time, in-office position that requires a vehicle that is insured at all times.
Responsibilities:
- Provide friendly, professional on-site support to users in their assigned region(s).
- Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
- Respond to and resolve tickets escalated from the Service Delivery teams to Field Services
- Collaborate with vendors to resolve issues as necessary
- Maintain, organize, and order stock of IT hardware within their region
- Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow
Qualifications:
- 2+ years of experience in an IT Service Desk role
- Experience in Office 365 and Active Directory Services
- Basic understanding of Networking and wiring configurations
- Remote access technologies (VPN terminal services, published apps etc.)
- Preferred experience working with ServiceNow, Salesforce, and VMware
- Ability to assist others with complex issues in a professional manner
- Ability to manage and prioritize incidents, requests, and tasks
- Strong problem analysis and problem-solving skills
- Excellent written and verbal communication skills
- Resourceful, well organized, highly dependable, efficient and detail oriented
- Physical requirements include the ability to lift and carry up to 50 pounds, stand and walk for extended periods, bend, kneel, climb ladders, work in confined spaces, use hand tools, distinguish cable and wiring colors, and travel to firm locations as needed
#LI-MB1
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
Benefits
- dental insurance
- 401(k)
- paid time off
About this role
# About This Role
Morgan & Morgan is seeking an IT Field Services Technician to provide hands-on technical support across their Miami office and to their 6,000+ employees nationwide. You'll be the primary point of contact for on-site and remote user support, handling both routine and moderately complex troubleshooting in a virtual desktop environment. The role combines direct user support with hardware maintenance and inventory management—you'll install and configure IT equipment, manage ServiceNow tickets within SLA, and work with vendors to resolve escalated issues. This is a hybrid position that requires you to have an insured vehicle and be willing to travel to firm locations as needed.
The ideal candidate brings at least two years of IT Service Desk experience and solid knowledge of Office 365, Active Directory, networking basics, and remote access technologies. ServiceNow, Salesforce, and VMware experience are preferred. Beyond technical skills, the role demands strong communication and problem-solving abilities, along with the organizational discipline to manage multiple tickets and priorities. You'll need to be physically capable of lifting up to 50 pounds, working in confined spaces, climbing ladders, and standing for extended periods.
Morgan & Morgan offers full-time employees medical and dental insurance, a 401(k) plan, paid time off, and paid holidays. The firm emphasizes equal opportunity employment and uses E-Verify for employment authorization.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Field Services Technician postings in Miami, and analyze any offer before you accept it.
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