Customer Service Representative- Onsite
Packard Culligan Water
$19 - $20 / hour
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Description
CSR
Customer Service Representative (Onsite) - Join Our Dynamic Team!
Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Pittsburgh, PA, where our CSRs don't just provide service; they build lasting customer relationships and deliver exceptional experiences.
About Culligan: Culligan of Pittsburgh, is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers.
What Culligan Offers:
- Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
- Career growth opportunities through training and development.
- Competitive base pay, commission, and annual employee incentives.
- 401k with employer match.
- Achieve work-life balance with a consistent Monday-Friday 8:00AM-4:30PM schedule.
- 7 paid Holidays and a competitive PTO package.
Key Responsibilities:
- Effectively communicate our products and services to customers and schedule in-home appointments when applicable.
- Address general water quality concerns and inquiries.
- Handle payments, invoices, billing inquiries, and assist with collections.
- Process daily and monthly administrative tasks as assigned.
- Efficiently schedule deliveries and service appointments.
Desired Qualities:
- Strong communication skills, both verbal and written.
- Quick problem-solving abilities for addressing unique customer needs.
- Meticulous attention to detail to ensure accuracy.
- Willingness to become a water treatment expert through training.
- Proficiency in Microsoft Office, data entry, and documentation.
- Multi-tasking ability with different computer programs.
- Collaborative team player with a friendly demeanor.
Join Culligan Water and embark on a rewarding career in a professional environment where your skills and dedication will be valued. Apply today and be a part of our success story!
Benefits
- health insurance
- dental insurance
- vision insurance
- 401(k)
- paid time off
- life insurance
About this role
# About This Role
This is a full-time, in-office customer service position at Culligan of Pittsburgh, a water treatment dealership under the Packard Culligan franchise. You'll be the primary contact for customers calling about residential and commercial water treatment products and services. Your day involves scheduling in-home appointments, answering questions about water quality, processing payments and billing inquiries, coordinating deliveries and service appointments, and handling administrative tasks. The role requires strong communication skills, attention to detail, comfort with data entry and Microsoft Office, and the ability to juggle multiple computer systems while staying organized.
The position offers a stable schedule—Monday through Friday, 8:00 AM to 4:30 PM—along with solid benefits including medical insurance with no deductible, dental and vision coverage, life insurance, 401k with employer match, seven paid holidays, and competitive PTO. Pay ranges from $19 to $20 per hour, plus commission and bi-annual incentives. Packard Culligan emphasizes company culture and career development, so there's room to grow if you're willing to deepen your knowledge of water treatment systems through training. This role suits someone who enjoys problem-solving, building customer relationships, and working as part of a collaborative team in a professional environment.
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Pay for this role
$19 to $20 per hour
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