Customer Success Manager, Enterprise
LearnUpon
Salary undisclosed
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Description
Work Mode: Hybrid, 3 days per week in our Salt Lake City office
Department: Customer Success
About the Company
LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.
Read more about life at LearnUpon here.
About the Team
LearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform.
The focus of the Customer Success team is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality.
In this role, you will partner with some of our highest value customers highly concentrated within our Strategic engagement model to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results.
About the Opportunity
The Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon.
This role combines strategic account leadership, consultative engagement, and commercial ownership, building multi-threaded relationships and aligning to executive priorities.
You are accountable for renewal readiness and expansion, ensuring value is demonstrated, risk is managed, and opportunities are advanced in partnership with Sales.
In addition, you’ll be responsible for:
- Own a portfolio of Enterprise customers, ensuring they achieve defined outcomes and realize measurable value
- Build deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiatives
- Lead structured success planning and executive engagement, including business reviews and long-term value planning
- Establish multi-threaded relationships across stakeholders, including senior decision-makers
- Drive renewal readiness through value demonstration, risk identification, and proactive planning
- Identify and shape expansion opportunities, partnering with Sales to drive growth
- Act as a strategic advisor, guiding decisions and helping customers navigate complex change
- Coordinate cross-functional teams to deliver a seamless customer experience
- Maintain strong operational discipline, including account planning, forecasting inputs, and visibility into customer health
Skills & Experience
Must-Haves
- 5+ years experience in SaaS Customer Success, Account Management, or a related customer facing consultative and commercially focused role
- Proven success managing complex, high-value Enterprise customers with strong retention and expansion outcomes
- Strong consultative and strategic mindset, with the ability to engage at operational and executive levels
- Experience supporting renewal readiness and expansion in high-ARR environments
- Commercial acumen and confidence in renewal and growth conversations
- Excellent communication and presentation skills with senior stakeholders
- Strong organizational skills managing a smaller number of complex accounts
- Sound judgment in ambiguous, high-impact situations
- Experience using AI tools to streamline tasks and improve efficiencies
- Willing to travel up to 10 times per year for key customer on-sites and industry events
Nice-to-Haves
- Experience in eLearning, EdTech, or Learning Management Systems
- Familiarity with APIs, integrations, or Single Sign-On (SSO)
Why choose LearnUpon?
From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.
Learn more here.
Hiring Process
- Qualified applicants may be invited to an initial screening call with a member of our TA Team.
- Successful candidates will be invited to a series of practical interviews.
- Finally, candidates will have an interview with our COO.
- Successful candidates will be contacted with an offer to join our team.
Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.
LearnUpon is an Equal Opportunities Employer.
We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.
Check out our Careers site and Instagram to learn more about working at LearnUpon.
By submitting your application, you agree to LearnUpon's Privacy Policy.
About this role
This Enterprise Customer Success Manager role at LearnUpon involves managing a focused portfolio of high-value, complex customers to drive adoption, renewal readiness, and expansion of the learning platform. You'll own the full customer lifecycle for these accounts—from understanding their strategic priorities and building multi-threaded relationships across their organization to leading business reviews, demonstrating measurable value, and identifying growth opportunities in partnership with the Sales team. The work requires balancing strategic advisory responsibilities with commercial accountability, coordinating cross-functional delivery, and maintaining operational discipline around forecasting and account health.
The ideal candidate brings 5+ years in SaaS customer success or account management, with proven ability to manage enterprise-level relationships and drive both retention and expansion in high-ARR environments. You'll need strong consultative and communication skills to engage confidently with senior stakeholders, sound judgment in complex situations, and commercial acumen around renewal and growth conversations. Experience with AI tools to improve efficiency is expected, and you should be comfortable traveling up to 10 times yearly for customer on-sites and events.
The role is based in Salt Lake City with a hybrid arrangement requiring three days per week in the office. Background in eLearning, EdTech, or learning management systems is a plus, as is familiarity with APIs, integrations, or SSO.
How this employer is doing
solid
- Expanding
- Recent Acquisition
In the news
LearnUpon Accelerates APAC Expansion with New Sydney Headquarters and AI-Native ‘Courseau’ Acquisition, Medianet News Hub
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Success Manager, Enterprise postings in Salt Lake City, and analyze any offer before you accept it.
The path into this work
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