Policy Services Representative
Unified
Salary undisclosed
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Description
The Policy Service Representative is responsible for transactions related to service for in force annuity contracts, which may include all
financial and non-financial transactions and death claims. The Representative may also perform limited research and analysis for requested
transactions, respond to and communicate with outside annuity clients (agents, beneficiaries, trustees, attorneys, POA's).
Main Accountabilities:
- Reviews and processes incoming annuity policy service requests which may include partial and full withdrawals, 1035
Exchange transactions, beneficiary and ownership changes, questions regarding complex contract provisions or values,
annuitization quotes and illustrations. Researches, responds, and/or processes tasks submitted by the Customer Service Call Center.
- Reviews, analyzes, and processes death claim distributions that may include establishing supplemental contracts, distributions
under "stretch" processing, or lump sum distributions to single or multiple beneficiaries.
Researches and responds to contract owners' inquiries regarding their annuity contract by telephone, FAX, e-mail, and written
correspondence.
- Calculates taxable implications of financial transactions and reporting as needed to comply with state and federal regulations.
Verifies and makes corrections or additions to Forms 1099 or 5498 as needed.
Qualifications:
• Prefers Associate’s degree in Business or equivalent training or experience
- Professional designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS),
Associate Annuity
- Products and Administration (AAPA) or Fellow Secure Retirement Institute (FSRI) preferred but not required
- 1-3 years’ experience in life insurance and/or annuities
- Ability to learn quickly and understand complex systems
- Organized, detail-oriented, and able to multi-task
• Strong communication skills, including oral and written skills
• Strong understanding of insurance and ability to analyze and understand tax income applications
• Ability to prioritize workflow, establish and meet deadlines, and manage multiple concurrent tasks
• Proficient computer skills including keyboarding and various software packages such as MS Word and Excel
Benefits
- life insurance
About this role
Unified is seeking a Policy Services Representative in Indianapolis to handle the full lifecycle of annuity contract servicing. You'll process financial transactions like withdrawals and exchanges, manage death claims and distributions, respond to client inquiries via phone and email, and ensure compliance with tax regulations including 1099 and 5498 form verification. The role requires you to research complex contract provisions, calculate tax implications, and communicate with agents, beneficiaries, attorneys, and other external parties.
This is a contract position best suited for someone with one to three years of experience in life insurance or annuities who can quickly grasp complex systems and regulations. An Associate's degree in Business is preferred, as are professional designations like ALMI, ACS, AAPA, or FSRI, though these aren't required. You'll need strong organizational and multitasking skills, solid written and verbal communication, proficiency in Word and Excel, and the ability to manage competing priorities while maintaining accuracy in detail-oriented work.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Policy Services Representative postings in Indianapolis, and analyze any offer before you accept it.
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